Support
Something in the dungeon misbehaving? Whether it’s your account, your subscription, or a bug that crawled out of the walls, here’s how to reach us.
Guides
Most first-night questions have a walkthrough. The guides cover your first campaign, inviting players, and the optional Discord add-ons.
Contact us
Email hello@narrative.sh and a human reads it — describe what happened, and screenshots help. We answer every message.
Billing & subscriptions
If you are the subscriber, manage your plan, update a payment method, view invoices, or cancel anytime from your billing settings. Campaign members can see whether a campaign is covered but cannot access the subscriber's payment details or invoice history. Cancelling never touches your campaigns, notes, or maps — they stay yours on the free tier. See pricing for how the account-wide pool works.
Policies
The fine print lives on its own pages: Terms of Service, Privacy Policy, licenses & attributions, Copyright Policy, and Artist Beta Terms.
Reporting illegal or infringing content
Everything people upload has its own “Report” control, from compendium entries and campaign art to artist portfolios and commission files. Use it to flag illegal content or IP infringement. On public pages it works signed in or not. While a person reviews a report we can put the content on hold, which hides it without deleting it; if we got it wrong, it comes back exactly as it was. We tell you what we decided. See Terms of Service §12 for how we handle reports, or email legal@narrative.sh directly. That address is also our point of contact for authorities under the EU Digital Services Act.
Copyright owners can send a DMCA notice to our designated agent at copyright@narrative.sh, or from the Report control by ticking the DMCA notice box. The Copyright Policy lists what a notice needs and how counter-notices work.