Support
Something in the dungeon misbehaving? Whether it’s your account, your subscription, or a bug that crawled out of the walls, here’s how to reach us.
Contact us
Email hello@narrative.sh and a human reads it — describe what happened, and screenshots help. We answer every message.
Billing & subscriptions
If you are the subscriber, manage your plan, update a payment method, view invoices, or cancel anytime from your billing settings. Campaign members can see whether a campaign is covered but cannot access the subscriber's payment details or invoice history. Cancelling never touches your campaigns, notes, or maps — they stay yours on the free tier. See pricing for how the account-wide pool works.
Policies
The fine print lives on its own pages: Terms of Service, Privacy Policy, and licenses & attributions.